Terms of use

Lama Gym Pro is published by Lyramab, registered with the RCCM under number RB/COT/26 A 118490, with its head office in Abomey-Calavi (Benin).

For any question: [email protected], or on WhatsApp at +229 01 57 03 64 60.

Lama Gym Pro lets a gym run its business from an app, in particular:

• its membership plans, promotions and add-ons;
• its members, their memberships, payments and debts;
• QR code access control and visit history;
• its coaches, training plans and member tracking;
• its cash register, expenses, statistics and reports;
• its shop (physical and digital products), events and ticketing.

With Lama Gym Pro, the gym is also listed in the Lama Gym app used by members: public profile, plans, online sign-up and events.

The account is opened by an adult (18 or over) authorised to represent the gym. The gym’s information (name, address, opening hours, contacts) must be accurate and kept up to date.

The account holder can appoint administrators and coaches. They are responsible for the access they grant and for the actions carried out by their team in the app.

Each access is personal: credentials must not be shared. To protect the account, only one session can be open at a time; a new sign-in closes the previous one.

The Lama Gym Pro subscription costs €15 per month (or its equivalent in CFA francs), all features included.

A 14-day free trial is offered at the start. When the trial ends, access to the features continues once the subscription is paid.

The subscription is payable monthly, in advance, using the payment methods offered. If payment is not made, access to the features may be suspended until it is settled; the gym’s data is kept during that time.

The gym can stop its subscription at any time: it ends at the close of the month already paid, with no refund for the current period.

Lyramab may change its prices. Any increase is announced at least 30 days before it applies; the gym may then stop its subscription.

Prices of plans, products and tickets are freely set by the gym, which remains solely responsible for its services to its members: access, supervision, equipment, refunds and complaints.

Members’ online payments (memberships, tickets, shop products) are credited to the gym’s account in Lama Gym. The gym can withdraw these amounts to the payment method of its choice; withdrawal fees (section 6) are shown before confirmation.

Payments recorded at the register (cash) and payment proofs approved by the gym are its responsibility. Any dispute about a transaction must be reported within 6 months.

The fees applied by Lama Gym are as follows:

• Lama Gym Pro subscription: €15 per month (section 4);
• memberships bought online by members: no commission, the gym is credited with the plan price;
• tickets sold: no commission, the gym receives the full price; the member pays an extra 3% service fee when paying with their balance or online (no fee for a ticket paid with a proof of payment);
• physical and digital shop products: no commission, the seller receives the full price; the buyer pays an extra 5% service fee with their balance, or a 30% Apple fee and 5% service fee with an Apple in-app purchase (digital products, up to €20);
• withdrawal from the gym’s or seller’s balance: 2% deducted from the amount withdrawn;
• balance top-up: 4% of the amount, paid on top.

A digital product is paid to the seller as soon as it is sold; a physical product on delivery (scan of the order’s QR code or confirmation of receipt by the buyer).

The gym undertakes to:

• use Lama Gym Pro in compliance with the laws that apply to its business;
• inform its members about the use of their data and obtain their consent where required (photos, tracking, health data);
• publish only lawful and respectful content (gallery photos, events, messages);
• not misuse the service: fraud, fake payments, attempts to access other gyms’ data.

In case of breach, Lyramab may remove content or suspend the account, after informing the gym except in an emergency. To report a problem: [email protected].

The data the gym records about its members (identity, memberships, attendance, payments, tracking, photos) is under its responsibility. Lyramab hosts and processes it on behalf of the gym, only to run the service.

Lyramab undertakes to keep this data confidential, to protect it, not to sell it or use it for any other purpose, and to help the gym answer its members’ requests (access, correction, deletion).

A member who uses the Lama Gym app also has their own account, governed by the Lama Gym terms of use.

When the subscription ends, the gym can request an export of its data. It is then deleted or anonymised within 6 months, unless the law requires it to be kept.

Lyramab does its best to keep the service available and reliable, but cannot guarantee it will never be interrupted (maintenance, outage, network).

The app also works without a connection: data entered offline syncs as soon as the connection is back. The gym makes sure its data is synced before signing out or changing device.

Lama Gym Pro, Lama Gym, their logos, apps and content belong to Lyramab. The gym receives a non-exclusive, non-transferable right of use for the duration of its subscription.

The gym keeps its own content (name, logo, photos, texts) and allows Lyramab to display it in the apps for the purposes of the service.

Lyramab is not liable for the gym’s services to its members, for any harm related to sports practice, or for management decisions made using the software’s data.

Except in case of gross negligence, Lyramab’s liability is limited to the amount paid by the gym for Lama Gym Pro over the last 12 months.

These terms may change. In case of a significant change, the gym is notified in the app or by email at least 30 days before it takes effect. Continuing to use the service means accepting the new version.

These terms are governed by the law of Benin. In the event of a dispute, the parties first seek an amicable solution; failing that, the competent courts of Cotonou have jurisdiction.