Privacy policy

Lyramab, publisher of Lama Gym Pro, registered with the RCCM under number RB/COT/26 A 118490, with its head office in Abomey-Calavi (Benin).

Contact for any question about your data: [email protected].

Lyramab is responsible for the data of gyms, their teams and contact requests. For members’ data entered by a gym, the gym is responsible and Lyramab processes it on its behalf (section 4).

• Contact request (this website): name, gym name, phone, email, city, gym size and message.
• Gym account: manager’s name and contact details, gym information (name, address, location, opening hours, photos, social networks).
• Team: name, email and role of administrators and coaches, and their check-ins.
• Activity: plans, sales, cash register, expenses, withdrawals and the gym’s payment details (Mobile Money number or bank details).
• Lama Gym Pro subscription: dates, payments and subscription status of the gym.
• Technical data: IP address, device type, notification token and sign-in logs.

• to answer a contact request and present Lama Gym Pro;
• to create and secure the account of the gym and its team;
• to provide the service: management, sync, notifications, reports;
• to bill the subscription and process withdrawals;
• to prevent fraud and improve the service;
• to meet our legal obligations, including accounting.

This processing is based on your request (contact), on the contract between us (account and service), on our legal obligations and on our interest in securing and improving the service.

Members’ data recorded by a gym (identity, memberships, attendance, payments, tracking, photos) belongs to the gym, which is responsible for it. Lyramab hosts and processes it only to run the service, without selling it or using it for any other purpose.

A member who wishes to access, correct or delete their data can contact their gym or write to us; we help the gym respond.

We do not sell your data. It is shared only with:

• our payment providers, for the subscription and withdrawals;
• our technical providers: hosting, email and notifications (Google Firebase);
• WhatsApp (Meta), if you choose to contact us that way;
• the authorities, when required by law.

Some providers may be located outside Benin. We make sure they offer an appropriate level of protection.

• Contact request with no follow-up: 6 months after the last exchange.
• Gym account: for the whole duration of the subscription, then deleted or anonymised within 6 months.
• Accounting data (subscription, withdrawals): for the period required by law.

Connections are encrypted (HTTPS), passwords are stored encrypted, each team member has their own access and only one session can be open at a time per account.

Each gym’s data is kept separate: a gym never has access to another gym’s data.

At any time, you can access, correct or delete your data, request a copy or object to processing.

To exercise these rights, write to [email protected]. We reply within one month. You can also contact Benin’s personal data protection authority (APDP).

This website does not use advertising cookies or audience-tracking tools. It only stores your language choice in your browser. Contact form data is emailed to our team and is used only to reply to you.

For payments made by the gym and its members (memberships, tickets, shop sales, top-ups, withdrawals), we record the amount, the fees applied, the currency, the payment method and the status of each operation, to credit balances and keep the transaction history. Payments go through our providers (Mobile Money, card, Apple for in-app purchases); we do not store card details.

For a physical product sale, the gym or seller receives the buyer’s name, phone number and delivery address or location, only for delivery.

The fees applied by Lama Gym are as follows:

• Lama Gym Pro subscription: €15 per month (section 4);
• memberships bought online by members: no commission, the gym is credited with the plan price;
• tickets sold: no commission, the gym receives the full price; the member pays an extra 3% service fee when paying with their balance or online (no fee for a ticket paid with a proof of payment);
• physical and digital shop products: no commission, the seller receives the full price; the buyer pays an extra 5% service fee with their balance, or a 30% Apple fee and 5% service fee with an Apple in-app purchase (digital products, up to €20);
• withdrawal from the gym’s or seller’s balance: 2% deducted from the amount withdrawn;
• balance top-up: 4% of the amount, paid on top.

A digital product is paid to the seller as soon as it is sold; a physical product on delivery (scan of the order’s QR code or confirmation of receipt by the buyer).

This policy may change. The date of the latest update is shown at the top of the page; in case of a significant change, client gyms are notified in the app or by email.